It was somewhat irritating to find that the English-Chinese dictionary you sent to me on Dec. 13th, 2009 was totally unacceptable.
The dictionary was a great disappointment, for when it arrived, it was far behind the date you promised to send it to me. Besides, the wrappings looked worn and dirty. And more surprisingly, when I opened the dictionary, I found more than 20 pages of it missing (p.123 to p. 136).
I''d be grateful if you could send me a replacement and refund my postage (state amount).
I really appreciate your help.
Yours faithfully,
Li Ming